[SBI FASTag] : Online How to Purchase, pos care, Apply, Fees, & Recharge, kyc, Agent, Questions

Image result for fastag

SBI FASTag may be a device that employs frequency Identification (RFID) technology for creating toll payments directly from the prepaid or bank account linked theretoit's affixed on the windscreen of your vehicle and enables you to drive through toll plazas, no end for cash transactions. The tag is often purchased from Tag issuers and if it's linked to the prepaid account, then you would like to recharge/ top up the tag as per your requirement.

Benefits of the SBI FASTag

7.5% Cashback for all the transactions in the least the National Highway Toll plazas during 2017-18.

Save Time, Fuel and Money

Easy recharge/Top from the FASTag account through authorized service providers of SBI across the country.

Online recharge of the SBI FASTag through a dedicated online portal for the customer through MasterCardopen-end credit, net banking, wallets, etc.

You can view transaction history, toll payment history, balance within the account, etc. within the customer portal

Sbi  pos Customer Care for FasTag:- 1800 11 0018  and for

for various queries like below dial customer care number. 

sbi fastag registration
sbi fastag apply

sbi fastag application

sbi fastag KYC

sbi fastag purchase

sbi fastag buy online

sbi fastag KYC update online

Click here for SBI Fastag Agent: click here

Fee And Other Charges 

s. no.
Vehicle class no.
Type of vehicle
Security amount
Minimum balance
Light commercial vehicle
Three axel commercial vehicle
4 to 6 axel
7 or more axel
Heavy construction machine/earth moving machine

Sbi Fastag online apply and recharge 

We are pleased to tell you that MoRTH/NHAI/IHMCL has launched a 1033 helpline number for addressing FASTAG complaints attract level. Customer can simply dial 1033 from Mobile/Landline for the subsequent issues:

Stopped at the plaza for Tag blacklist reason even through Tag isn't blacklisted.
Plaza not accepting Fastag
Plaza isn't ready to read the Tag
Plaza isn't supporting for monthly pass issuance
Any other applicable issue for Fastag

Frequently Asked Question:-

1. what is Sbi Fastag and benefits?

It is a 10x 5 cm, rectangle shape, multi-layered tag, which is formed out of excellent quality paper, containing chip and antenna inside its layers, it's pasted on the windscreen of the vehicle, and thru frequency identification method, the knowledge is read at the tract from the tag. the tag gives convenience and eases while browsing tract to the customer alongside saving time, fuel and money

2. List Of Toll Plaza who avail of this facility?

Attached as Annexure-B List of Toll Plazas

3. how can I apply sbi fastag ? and Features

A customer may create a personnel Tag account by registering online and may have the power of topping up the FASTag account through online modes i.e MasterCardopen-end credit, internet banking, etc. History of past transactions, available balance within the account, etc.

4. what are the document required for sbi fastag registration and KYC document?

Limited KYC Account holder:-RC copy of the vehicle, address proof, photo.

Full KYC Account Holder:- RC copy of the vehicle, address proof, photo.

5. What is validity Of the FasTag by Sbi.

The tag comes with a guarantee of three years.

6. What to do if Fastag paid twice on the plaza?

The customer should contact the customer care, customer care will raise the query to the NPCI system, and can resolve the matter.

7. What to do if Tag not read on toll plaza?

The below given are the scenarios and their possible solutions:

In case the tag reader of the plaza isn't working, the customer may pay the toll in cash and may undergo the tract.

In case, the tag isn't pasted correctly on the vehicle or not readable by the reader at the track , wherein the opposite vehicle tags are easily being read by the toll plaza:

The customer may request the tract owner to use the hand handled device to read the tag and may undergo the tract.

The customer may pay the toll in cash and may undergo.

After that, the customer may approach the vendor and to tell the difficulty
the customer may call the customer care and inform the difficulty , the customer care will take up the difficulty with the Banks Point of Sale holder to approach the customer and resolve the difficulty freed from cost.

8. what to do if the balance goes below the limit?

The customer can approach either any point of sale location of the Bank or use online services i.e internet banking, customer portal, provided by the Bank to top up the customer wallet

9. What is the technology used in Fastag?

 Radio frequency identification (RFID)

10. How to surrender the Tag?

The Tag holder shall provide a written request for cancellation/surrender/closure of the accompany with the prevailing Tag. In case, the prevailing tag is broken, the customer shall surrender the damaged tag. The new tag is going to be issued to the customer after charging a fee of the new Tag. just in case of the death of the customer, Legal heirs of the customer may claim the refund of the Tag amount after producing death certificate and other relevant documents.

11. What is the possible risk with Sbi Fastag?

There are some scenarios given below: a): just in case of Loss/Stolen of the Vehicle, the SBI FASTag holders should immediately lodge an FIR within the local police headquarters and will be ready to produce the relevant documents to the Bank. The Tag holder should immediately notify the Contact Centre regarding the loss of the Tag. The Contact Centre will invite certain information about the Tag holder and arrange for blocking the Tag to make sure that it's blocked/ not used fraudulently by a person. The Bank/service provider of the Bank won't be responsible for any loss arising out of unauthorized use of the Tag till such time the Bank blocks the Tag (disabling the use of the Tag). The Customer should keep a separate note of his/her SBI FASTag number, necessary information and therefore the associated account number during a place readily accessible after the purchase of the SBI FASTag: The Bank and its service provider shall not be responsible for any loss/inconvenience caused by a technical breakdown of the payment system. The SBI FASTag is that the property of the Bank and can be returned by the Cardholder unconditionally and immediately to the bank/service provider upon request by the Bank. The Bank reserves the proper to cancel the SBI FASTag and stop its operations unilaterally without assigning any reason. the choice of the Bank is conclusive and binding upon the Tag holder. The SBI FASTag is non-transferable.

12. In the case of dispute at toll plaza? 

In case the plaza isn't working, the customer will call customer care, customer care representative will advise the customer to pay the toll in cash and can escalate the matter with NPCI for the actual tract just in case the customer tag is faulty or not being read at the plaza, the customer may call up the assistance desk, help desk will advise the customer to pay the toll in cash, and can escalate the matter with the respective channel partner and its PoS holder. The PoS holder will call the customer and can replace the Tag with none cost.

13. will I get the sbi reward point while using it?

Yes, as per the prevailing eligibility of the customer.

14. from where I can get this sbi Fastag?

 List of authorized agents attached as Annexure-C


  1. Thanks for publishing such great information. You are doing such a great job. This information is very helpful for everyone. Keep it up. Thanks. aml kyc compliance service online


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